我们能帮你解决什么?

查看常见问题,或直接发送邮件联系我们。

How can we help?

Browse common topics or contact us directly by email.

联系支持

报告问题时,请附上 macOS 版本、MacLaunch 版本、复现步骤和相关截图。请勿发送密码、支付信息或私人文件。

Contact support

Include your macOS version, MacLaunch version, reproduction steps, and relevant screenshots. Do not send passwords, payment information, or private files.

support@maclaunch.app

购买与恢复

Purchases and restore

购买由 App Store 处理。请在“选项 → 许可”中购买或恢复购买。免费版可长期使用,Pro 为一次买断。

The App Store processes purchases. Use Options → License to buy Pro or restore a purchase. Free remains available permanently, and Pro is a one-time purchase.

文件权限

File access

如果启动项失去访问权限,请在右键菜单中选择“重新授权访问”,然后重新选择原文件或文件夹。

If an item loses access, choose Reauthorize Access from its context menu and select the original file or folder again.

快捷键与鼠标侧键

Shortcuts and mouse buttons

全局快捷键可直接使用。鼠标侧键属于 Pro,并可能需要在系统设置中授予辅助功能权限。

Global shortcuts work directly. Mouse side buttons require Pro and may need Accessibility permission in System Settings.

iCloud 同步

iCloud sync

确认已登录同一 Apple 账户、开启 iCloud Drive,并在 MacLaunch 选项中主动开启同步。同步仅包含应用配置。

Confirm that the same Apple account and iCloud Drive are active, then enable sync in MacLaunch Options. Sync covers app configuration only.